Policies | FHCWV

Policies, Patient Rights and Responsibilities

All patients are asked to bring their medications to each appointment. Patients are asked to include all prescription medicines, all regularly used over-the-counter medicines, and any supplements or herbal remedies.

You are expected to act in a considerate and respectful manner during any interaction with our staff.
You are responsible to keep your scheduled appointments or to notify our office in advance, at least 24 hours, if you cannot keep an appointment.
You are expected to pay your bills.
You are responsible to provide accurate and complete information regarding all medical issues and medication use.
You are responsible for following your plan of care. If you refuse treatment, or do not follow your plan of care, then you must accept the consequences.
It is your responsibility to notify a member of our staff if you have trouble understanding or following any aspect of your care.
You are responsible to notify our staff of any new problems or changes in your condition.
You are responsible to make sure that your health insurance is accurate/up to date and that the Family Health Center participants with your plan.
If you have more than one insurance plan, it is your responsibility to provide our office with such information and to also inform your insurance provider of your secondary plan.
- You may need to go through the "coordination of benefit" process. Coordinating your benefits helps us process your claims faster and maximizes your benefits, which can lower your out-of-pocket costs.
- Please contact both/multiple providers and notify them of other existing plans.
- One plan becomes your primary plan. It pays your claims first. Then the second plan pays toward the remaining cost.

You have a right to respectful and compassionate care.
You have a right to participate in, and receive information about, your plan of care.
You will not be denied care due to race, creed, color, national origin, sex, age, sexual orientation, and disability.
You have a right to refuse treatment, and to be informed of the possible consequences of refusal of treatment.
You are entitled to be free from all forms of abuse and harassment.
You have the right to a prompt response to any reasonable request.

You have the right to see your medical records.
You have a right to an explanation of all items relating to your bill.
You have the right to have an appropriate representative make informed decisions about your care.
You have the right to determine advanced directives, and to have them followed.
You have a right to privacy and a safe environment.